Return Policy

We really hope that you love your purchase from House of Serene, however if you are not satisfied and wish to return your order, you can do so by following the steps below.

Our return policy is strictly valid for 14 days from the delivery date. Unfortunately we cannot offer a refund or an exchange after the end of 14 days from the delivery date .

To complete your return, we always require a receipt or proof of purchase. To be eligible for a return or exchange, your purchased item must be unused and in the same original packaging as it was received. 

Refunds (if applicable)

Please contact us via email at info@houseserene.com with details including reason for return.

Please securely package your return order ensuring it is in its original, unused condition.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.

If the refund request is approved, then your refund will be processed within 5 business day, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will refund the paid amount with the exception of any shipping charges that were applied to your order.

* Please note due to the ongoing COVID-19 situation, we do not accept returns on any products per our company policy for hygiene and safety reasons. We apologise for any inconvenience and we hope you understand.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@houseserene.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale or discounted items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  info@houseserene.com and we will provide further instructions.

* Please note due to the ongoing COVID-19 situation, we do not accept returns and exchanges on any products per our company policy for hygiene and safety reasons. We apologise for any inconvenience and we hope you understand.

Shipping

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item back to us, you are suggested to consider using a trackable shipping service and purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.